Our Service

RCSS USA doesn’t just sell you a RON crane scale, hanging scale or dynamometer and then forget about you after the sale!  RCSS USA is here to also service your needs as they arise for any of the RON crane scale, hanging scales or dynamometers.

Located in MI, RCSS USA is a manufacture trained/authorized repair facility to service the RON crane scales, hanging scales & dynamometers.

In appreciation for our customers who purchase crane scales, hanging scales and dynamometers from RCSS USA we offer a 10% lifetime maintenance discount on any future re-calibrations or repairs that are required.

RCSS USA recommends that each crane scale, hanging scale or dynamometer be calibrated on a yearly basis, which is a service that we offer to all customers whether you purchased the system from RCSS USA or elsewhere.  The 10% lifetime discount is only available to customers who have purchased the crane scales, hanging scales or dynamometers from RCSS USA.

Generally about 90% of the repairs to the RON crane scales, hanging scales and dynamometers can be completed here in Michigan.  Unless there is a programming issue or failure or the damage is severe, we can repair all RON crane scales, hanging scales & dynamometers right here in Michigan.  If the damage is severe or a programming issue, then it would have to be returned to the manufacture for those types of repairs to the crane scales, hanging scales and dynamometers.  RCSS USA will handle that for you to so you don’t have to bother with the shipment back to the manufacture.

When you call RCSS USA you won’t be placed on hold, asked to press buttons to find out where to go.  RCSS USA is here 24/7 to respond to your needs.

RCSS USA will issue an RMA (return material authorization) for the return of your crane scale, hanging scale or dynamometer.  Generally repairs are made in 1-3 days from receipt of your crane scale, hanging scale or dynamometer, unless specific parts are required, then it could take up to 1 week.

Inspection and calibration generally takes 5-7 days from the time RCSS USA receives your crane scale, hanging scale or dynamometer.

RCSS USA accepts all major credit cards for payment for your crane scale, hanging scale or dynamometer re-calibrations or repairs